Open the Intercom
Click the chat icon at the bottom-right corner of your screen.
A modal will open showing three tabs at the bottom: Home, Messages, and Help
2. Using the Home Tab
Click Home to view all available options in one place.
From here, you can easily navigate to:
Chat with Us – to start a new conversation
Help Articles
3. Starting a Conversation
You can start a chat in two ways:
Option A: From the Home Tab
Click ‘Chat with Us’.
A chat window will open where you can type your message.
Option B: From the Messages Tab
Click the Messages tab.
Click ‘Chat with Us’ to open the message window.
4. Sending a Message
Type your message in the text box.
An upward arrow will appear. Click it to send your message.
5. Adding Attachments, Emojis, or GIFs
Inside the message box, you can:
Attach files – click the paperclip icon.
Add emojis – click the emoji icon to open the emoji panel.
Send a GIF – click the GIF icon and choose your preferred GIF.
6. Searching for Help Articles
Click the Help tab or select Search for help from the Home tab.
Type a keyword (e.g., Sign In, Password) in the search bar.
Select an article from the suggestions to read more.